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VeloVie Warranty Policy

  • 2-year limited warranty
  • Active on the date of purchase
  • Applies to original owner only
  • Covers defects in workmanship, not normal wear
  • Valid only if assembled and maintained professionally
  • Frames used for other than the intended purposes are not covered
  • All warranty honors are subject to physical inspection by VeloVie
  • Rear derailleur hangers are not under warranty as they are designed to bend or break to save the frame from damages

  • VeloVie has a crash replacement policy with a discount applied towards the purchase of a new frame, and is determined on a case-by-case basis. All non-VeloVie parts and components are covered under their original manufacturer’s warranty, and should be addressed in accordance with the manufacturer’s policy.